Track your order with your Order number or Tracking number HERE!

Order processing usually takes 1-5 working day. So sorry there are plenty of handmade works everyday to us. Thanks for your understanding!

Once your order is shipped, you will receive a shipping email with a tracking number and link to the tracking website.

Please allow another 1-2 working days for tracking information to be updated and available. We need some times to dispatch the package to our Carrier.

If your items are out of stock for the moment, we'll contact you immediately.

Thank you for your patience.

We can cancel or amend the order before shipment. Please send us your request to hello@sugarandvapor.com immediately after placing the order.

About cancel order: There is a 6% + USD$0.3 refunding processing fee charged by the Credit Card Payment Service Provider.( You can also choose the full-refund in the form of store credit.)

However, we are unable to amend any delivery details or cancel your order once the order has been processed. Please make sure your shipping address information is correct before placing your order. Or send us the correct shipping information immediately after placing with the wrong information.

But you are welcome to return your items according to our Easy Returns once your order has been delivered to you.

To view your order history, head to the account section, login and navigate to the orders tab. You'll be able to see all your orders you've placed online with us here and the status of these orders. If you didn't create an account when you ordered with us, all you need to do is create one using the email address you used to place your order and your order will appear in your newly created account section.

Please check our SHIPPING PAGE.

Your package might be coming in more than one shipment. If your delivery date has passed, please contact us.

We're really sorry to hear that. Please contact us within 48 Hours of receipt with the following information: your order number, the name/product code of the item you were supposed to receive and any further details. To return an item please follow the steps according to our  RETURNS PAGE and we'll do our best to resolve this for you.

Yes, you can contact us within 30 days of delivery day for exchange or return the items. Please Check our RETURNS PAGE.

💗Please use these payment methods to finish the purcase:

Credit Card/Debit Card: Visa / Mastercard / American Express

Express Checkout: Shop Pay / Apple Pay / G-Pay （We always recommend use the Express Checkout to finish the purchase）

PayPal: Please contact us if you need to pay with paypal.We will send you the Paypal invoice for your purchase.

🦋If your credit card was keeping declined, please try Our New Gateway to complete the purchase.🦋 Here is the Guide.

Sometimes, the information may be delayed due to the out-sync of tracking website and postal system.

If the delivery takes much longer than normal shipping days, it's quite possible that the package was random inspected by the customs office. The time of inspection is depending on the local government office's efficiency.

Other：National holiday, natural disaster or human accident and other force majeure factor.

Please contact us if you have any question about the tracking.

Please rest assured that If your orders get lost in transit, we can certainly insure a full refund or resend the item to you.

SugarAndVapor is an independent online fashion brand. We are small business and have the off-line studio for inspiration, which located in JiangSu and ShangHai, China. All of our items are shipped from our fancy studios. ✨

All return requests must be initiated within 30 days of the delivery date. 

However, Customized items, Lingerie, Bodysuit, Swimwear, Socks/Tights, Masks, Clearance/Final Sales, Angel Bags are STRICT non-returnable and non-exchangeable. Jewelry, Accessories can only be returned or exchanged when you don't open the package (the product tag on the package wasn't damaged).

Please noted the the shipping fee of return will be paid by the customer and Shipping costs of original package are non-refundable.

For more information on how to return an item or to see our return conditions,head to our RETURNS PAGE.

All returns are refunded via store credit  (the value of the item/s returned) or to your original payment method (the refunding processing fee and restocking fee would be deducted).

Returns are processed within 5-7 business days after your item(s) are delivered to us. We’ll send you an email as soon as your return has been processed at our Warehouse.

If you haven't heard from us after 30 working days of sending your parcel back to us, get in touch below with your proof of return and we will check this out for you.

Click Return&Refund Page

Our sizing is smaller than US size. If you are between sizes, we generally suggest selecting a size up, depending on the style of the garment. Sizing charts are located in the product descriptions and are to be used as a guide only. Our customer care team can always assist you with any Our sizing and fit queries you might have so please don't hesitate to get in touch with us.

Our store offers a variety of jewelry, including earrings, necklaces, and piercing jewelry, each made from different materials. For non-piercing jewelry like earrings and necklaces, please refer to the specific product pages for material details.

For our piercing jewelry, we prioritize safe and durable materials. Most pieces have contact areas made from 316L surgical steel, with decorative elements in gold- or silver-plated brass. We also offer select items crafted from G23 titanium and 925 sterling silver. You can find detailed material information for each piece on its respective product page.

You can contact us through our contact page! We will be happy to assist you.