Shipping Policy
- ARE YOU STILL SHIPPING TO MY COUNTRY?
Yes, we’re running business as usual and we use the priority shipping service to the countries in our shipping list. However due to the strict Security Inspection by customs office in many countries recently, the delivery time might be delay for several days. (We'll update to you with emails in time if new policies being implemented in your country.）
UPDATES: Australia - please allow additional 7-10 days for delivery due to the cancellation of regular flights from our country to Australia since March 29.
- Please allow us 1-5 business days for processing the order.
- We do not accept any URGENT orders due to a large number of hand-made working. Thanks so much for the understanding.
- Delivery Time = Processing Time + Shipping Time
- Shipping times are quoted in business days. During sale periods, please allow additional time to receive your order. Shipping times can vary depending on shipping location and other external factors like bad weather or strikes.
- Business days excluding Saturdays, Sundays, and Holidays.
- Track your shipment HERE or Contact Us for assistance.
- We're sorry for the inconvenience - we only provide DHL express shipping for orders above $120 for the moment.
please scroll right on mobile devices to check the complete shipping time table.
| Country | Cost | Order Spend | Shipping Time | Service |
| UNITED STATES | FREE FREE USD $5.99 |
USD $120+ USD $40+ USD $40- |
3 - 5 days 6 - 12 days 6 - 12 days |
DHL Express Priority Priority |
| CANADA |
FREE FREE USD $5.99 |
USD $120+ USD $40+ USD $40- |
3 - 5 days 9 - 15 days 9 - 15 days |
DHL Express Priority Priority |
| UNITED KINGDOM |
FREE FREE USD $5.99 |
USD $120+ USD $40+ USD $40- |
3 - 5 days 3 - 7 days 3 - 7 days |
DHL Express Priority Priority |
| FRANCE/GERMANY |
FREE FREE USD $5.99 |
USD $120+ USD $40+ USD $40- |
3 - 5 days |
DHL Express Priority Priority |
| SPAIN |
FREE FREE USD $5.99 |
USD $120+ USD $40+ USD $40- |
3 - 5 days 5 - 12 days 5 - 12 days |
DHL Express Priority Priority |
| OTHER EUROPE |
FREE FREE USD $6.99 |
USD $120+ USD $40+ USD $40- |
3 - 5 days 5 - 15 days 5 - 15 days |
DHL Express Priority Priority |
| JAPAN/KOREA |
FREE FREE USD $5.99 |
USD $120+ USD $40+ USD $40- |
3 - 5 days 4 - 8 days 4 - 8 days |
DHL Express Standard Standard |
| UNITED ARAB EMIRATES | USD $9.99 | ANY | 3 - 7 days | Express |
| OTHER ASIA |
FREE FREE USD $3.99-$6.99 |
USD $120+ USD $40+ USD $40- |
1 - 5 days 2 - 15 days 2 - 15 days |
DHL/SF Express Standard/SF Standard/SF |
|
AUSTRALIA NEW ZEALAND |
FREE FREE USD $6.99 |
USD $120+ USD $40+ USD $40- |
3 - 5 days 4 - 8 days 4 - 8 days |
DHL Express Priority Priority |
| OTHER | USD $9.99 | ANY | 5 - 45 days |
Priority or Standard |
☑ CHRISTMAS & NYE PERIOD SHIPPING TIMES - For all other international orders, shipping times will vary based on your local postal service and we recommend placing your order as early as possible to avoid disappointment. Delays in tracking information, shipping and delivery may also be experienced during our end of season sale due to the high volume of orders in the domestic and international postal networks.
☑ Pre-orders will not be shipped until the estimated shipping date mentioned on the product page. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however we will make every effort to contact you if your order is going to be delayed.
☑ If you have not received your order within 30 days from the dispatch date - let us know immediately.