Shipping Policy

• Check our COVID-19 updates HERE
• Please allow us 1-5 business days for processing the order.
• We do not accept any URGENT orders due to a large number of hand-made working. Thanks so much for the understanding.
• Delivery Time = Processing Time + Shipping Time
• Shipping times are quoted in business days. During sale periods, please allow additional time to receive your order. Shipping times can vary depending on shipping location and other external factors like bad weather or strikes. 
• Business days excluding Saturdays, Sundays, and Holidays.
• The orders could not be cancelled after shipment.
• Track your shipment HERE or Contact Us  for assistance.
• We're sorry for the inconvenience - we only provide DHL express shipping for orders above $120 for the moment. 
• PO BOX address: We will use standard shipping service to PO box address. 

please scroll right on mobile devices to check the complete shipping time table.

☑ CHRISTMAS & NYE PERIOD SHIPPING TIMES - For all other international orders, shipping times will vary based on your local postal service and we recommend placing your order as early as possible to avoid disappointment. Delays in tracking information, shipping and delivery may also be experienced during our end of season sale due to the high volume of orders in the domestic and international postal networks.

☑ Pre-orders will not be shipped until the estimated shipping date mentioned on the product page. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however we will make every effort to contact you if your order is going to be delayed.

☑ If you have not received your order within 45 days from the dispatch date - let us know immediately.