We hope you love everything you ordered! If something is not quite right, please review the information below before starting a return or exchange.
1 Return Window
Return or exchange requests must be submitted within 30 days of delivery.
2 Final Sale & Hygiene-Sensitive Items
- Customized or personalized items
- Angel Bags
- Gift cards
- Clearance items or products marked Final Sale
The following items may only be returned if they have not been tried on or worn, remain in their unopened original packaging, and have all hygiene seals, product labels and tags intact:
- Lingerie and bodysuits
- Socks and tights
- Jewelry and accessories
Once the packaging or hygiene seal has been opened or damaged, these items are no longer eligible for return or exchange.
3 Return Condition
Returned items must be:
- Unworn, unwashed and unstained
- Free from makeup, fake tan, perfume, deodorant, marks and odors
- In their original packaging with all tags attached
We reserve the right to refuse items that do not meet these conditions. Rejected items will not qualify for a refund or exchange.
4 Return Shipping
Customers are responsible for return shipping costs, taxes and customs charges.
Please use a tracked shipping service. SugarAndVapor is not responsible for return packages that are lost, stolen or not delivered to our return address.
5 Refunds & Exchanges
Receive store credit for the full amount originally paid for eligible returned items. No restocking fee will be deducted.
A USD $5 restocking fee applies to each return request. Additional shipping deductions may apply as explained below.
Original shipping charges are non-refundable.
If an order originally qualified for free shipping, but the value of the items kept falls below the free-shipping threshold after a return, the original outbound shipping cost will be deducted from the refund.
Refunds are processed within 5–7 business days after the returned items have been delivered and inspected. Additional bank processing time may apply.
Exchanges are subject to availability. Customers are responsible for the cost of returning the original item. For an approved size exchange, SugarAndVapor will cover one standard shipment of the replacement item.
6 Damaged, Incorrect or Missing Items
Damaged, defective, incorrect or missing items must be reported within 48 hours of delivery.
Please contact hello@svmade4angelz.com and provide:
- Your order number
- A description of the issue
- Clear photos of the affected item
- Photos of the outer package and all items received if anything is missing
We will review your claim and respond within two business days.
7 Order Cancellations
Cancellation requests must be submitted within 24 hours of placing the order.
Orders may be cancelled within this period as long as they have not already been shipped.
Requests submitted after 24 hours are not guaranteed. If your order has already been packed or shipped, it can no longer be cancelled. You will need to wait for delivery and then request a return according to this policy.
Customized items cannot be cancelled once production has started.
8 Delivery Issues
Customers are responsible for providing a complete and accurate shipping address and responding to delivery or pickup requests from the local carrier.
Packages that cannot be delivered because of an incorrect, incomplete or restricted address, refusal of delivery, or failure to collect the package are considered the customer’s responsibility.
- Original shipping charges are non-refundable.
- Customers must pay any reshipping charges.
- Carrier return or disposal charges will be deducted from any eligible refund.
If tracking shows your package as delivered to the address provided at checkout but you are unable to locate it, please contact the local carrier and our team as soon as possible. We will assist with the investigation; however, we cannot guarantee a replacement or refund for packages confirmed as delivered.
9 Missing Packages
If a package has not been delivered within 60 days, please contact us so we can open an investigation with the shipping carrier.
If the package is confirmed lost, we will arrange a replacement or refund.
How to Start a Return ♡
- Visit our Contact Us page.
- Include your order number and the item you wish to return or exchange.
- Our team will confirm whether the item is eligible for return.
- If approved, we will provide an RA#, return form and return instructions.
- Include the RA# with your return package.
If you have not received an update within 20 business days after sending your return, please contact us with your return tracking information.